XTools Pro FAQ

Last updated:
December 12, 2013

Q: Which versions of XTool Pro will work with ArcGIS 10.2?

A: Only the recent XTools Pro 10.0 and 10.1 versions are compatible and can be used with ArcGIS 10.2.


Q: When I try to use the tools or register XTools Pro, all of the menu options are grayed out and I can't select "About XTools Pro".

A: Most probably you just need to activate the extension (otherwise all menus and icons are grayed out). To do that manually, in ArcMap go to the menu Customize (or menu Tools in ArcGIS 9.x), and select the Extensions menu item. Then select XTools Pro in the list of the available extensions. This will enable all the tools and menu items.


Q: I tried to register for the free version of XTools Pro with the free license key below but I get the following error message: "Invalid license key or wrong license version".

A: Please make sure that you have the most recent XTools Pro version installed free license keys are generated only for the current version of the product. They are not compatible with any earlier versions.


Q: Do you have a free downloadable version or do we have to pay per download for the XTools Pro version?

A: XTools Pro is a shareware extension to ArcGIS for Desktop. You can download it for FREE from the Data East or XTools Pro sites.
This version is full-functional and available for the trial period of 14 days. Then you can either register for a free license key to use the free tools or purchase a full license to have access to the paid tools. Downloading and evaluating XTools Pro does not oblige you to pay.


Q: What do I do if I find a bug in XTools Pro?

A: Please send any bugs you find to xtoolspro@dataeast.com and describe the problem as you can, providing us with as many details as possible. Do not forget to mention your XTools Pro and ArcGIS versions (and service packs, if any).


Q: I would like to purchase XTools Pro license off-line. Is it possible that you send a bill to our company, so that we can pay the bill and you send us the license code by e-mail?

A: Yes, we can send you an invoice in this case. Besides, you can purchase XTools Pro through BlueSnap (formerly Plimus), the US based payment processor supporting many additional payment options other than credit cards: Wire Transfer, Phone, Fax, Mail/Check/Money Order, and Purchase Order.

Please refer to the Purchase section at this site for more details: http://www.xtoolspro.com/purchase.asp


Q: What is the price of corporate license and does the price include future upgrades?

A: Corporate license allows you installing XTools Pro on any number of computers within the same organization and the same physical location. At the moment the price is $3500.00 but it may change later for the next versions. The quoted price includes XTools Pro Corporate license, annual maintenance and technical support by email.


Q: Are there any discounts on XTools Pro provided for educational and/or academic institutions?

A: Yes, at that each inquiry about the discounts for XTools Pro corporate license from educational and academic institutions is considered individually. To apply for a discount, please, fill and submit the following application form at our GIS store page: http://vc.dataeast.ru/en/AcademicForm.asp?mProduct=XToolsPro

We will certainly consider your request and contact you for further details of payment.

Note: these discounts are applicable only to corporate license, there are no academic discounts provided for single licenses.


Q: Can I use XTools Pro extension on my desktop and laptop without purchasing two licenses?

A: Yes, you may install XTools Pro on your desktop and laptop and apply one single license for both installations. Doing this, please, note that single XTools Pro license applies only to your exclusive use.


Q: I have downloaded and installed XTools Pro. The extension is available from the extensions list and I am able to manually check the box for XTools Pro. But nothing happens beyond that - no menu icon, no way to access functions of extension, and no tool appeared in ArcMap.

A: If XTools Pro toolbar is not added automatically in ArcMap after the installation and activation you can add it manually. For this, in ArcMap (10.x versions) go to the Customize menu and select XTools Pro from the list of Toolbars. Another way is to right-click on any ArcMap toolbar area and check the XTools Pro toolbar in the list.


Q: Is there any way to get the Add XYZ Coordinates tool to return latitude and longitude?

A: Actually, if your data is in geographic coordinates (i.e. long/lat), XTools Pro "Add XYZ Coordinates" tool will return you longitude and latitude coordinates in degrees. Note, usually this will be decimal degrees, though there is an option for converting degrees to DMS (D M' S.SS") or DDM (D M.MM') format.

And if your data is projected you can anyway output latitude and longitude specifying the appropriate geographic coordinate system (refer to the XTools Pro Help for more details).


Q: Can you tell me more details about what projection the X, Y (eastings & northings) are outputted and the accuracy basis?

A: XTools Pro " Add XYZ Coordinates " tool outputs coordinates in the projection of your source data. Accuracy also depends on the data, i.e. coordinates are written as they are taken from the features. They are not rounded or modified anyhow. Besides, these new attribute fields with coordinates are created with the "Double" type so that there is enough space for the decimal part.


Q: With XTools Pro extension, I have not been able to calculate acreages for polygon features. Do I need to register and purchase to get this feature?

A: No. XTools Pro "Calculate Geometry" feature is free and you do not need to pay to use it. The problem can be related to the data. The matter is that you can calculate acreage only for projected data. If your data is in geographic coordinates (degrees), acreage option is disabled. Nevertheless, if you do not want to project your data but anyway need to calculate acreage - you can specify output projection, i.e. projection in which your acreage will be calculated. Data itself is not projected in this case, and specified projection is used only for acreage calculation.


Q: What formula XTools Pro uses to calculate acres? We have been finding some differences in total acres when comparing acres calculated by using (square meters/4046.85) formula and using XTools Pro.

A: The most possible reason of those differences is that in XTools Pro we use more precise factor:
4046,8564224

Actually, there are 4046,8564224 square meters in one acre, as can be seen from:
(0.3048 * 0.3048) * 43560

Therefore, the difference will be greater for larger areas.


Q: I know I can use XTools to add points X,Y,Z. Can I use XTools to extract a list of X,Y,Z values from a polyline?

A: Yes, you can extract XYZ coordinates from polylines. Coordinates of FROM, TO or Center points of polylines can be extracted. Doing this you can add coordinates of only one point (FROM, TO or Center) at a time. So if you need to have coordinates of all these points added to the attribute table, repeat the operation each time changing the polyline point.


Q: I did something while customizing a nearby toolbar that must have accidentally affected my XTools Pro toolbar. I have lost the "XTools Pro" drop-down menu, and all of its contents, and I cannot get it back. All I see now on the toolbar are four buttons.

A: Perform following steps in ArcMap:

1. Select "Customize" in the ArcMap Tools menu
2. Select "Toolbars" Tab (it is a default one)
3. Select "XTools Pro" toolbar in the list of toolbars
4. Click "Reset" button
5. Select the template where toolbar should be restored (Normal.mxt for the default toolbar settings)
6. Click OK.

In case the XTools Pro toolbar is customized for a certain document, your should repeat this procedure with selecting this document instead of Normal.mxt (Step 5). Then your XTools Pro toolbar should be reset.


Q: I just downloaded the XTools Pro and installed it and nothing happened! The extension showed up on the menu, but I don't see any new tools. What do I need to do?

A: If you installed XTools Pro and are able to see it in the extensions and toolbars list, then select XTools Pro - XTools Pro toolbar should appear in your ArcMap interface. Another option is to go to: Customize... > Toolbars In the toolbars list check in the XTools Pro (usually it is in the bottom of the list). Sometimes it may also happen that XTools Pro remains disabled (all the tools are "grayed" out). To activate the extension manually go to: Customize >
If you installed XTools Pro and are able to see it in the extensions and toolbars list, then select XTools Pro - XTools Pro toolbar should appear in your ArcMap interface. Another option is to go to: Customize... > Toolbars In the toolbars list check in the XTools Pro (usually it is in the bottom of the list). Sometimes it may also happen that XTools Pro remains disabled (all the tools are "grayed" out). To activate the extension manually go to: Customize > Extensions... In the extensions list check in the box next to XTools Pro. In case all this does not work or anything remains unclear, please, contact us by email.


Q: The multiple summarization tool that was in Xtools 3.1 is not in XTools Pro. Will this tool be added? I used this tool all the time.

A: The multiple summarization tool from XTools 3.x for ArcGIS is now redesigned in XTools Pro and is available as "Aggregate Features/Records" tool (XTools Pro Table Operations menu).


Q: I have installed X-Tools on my Desktop and Laptop. But each time I start X-Tools on my Laptop I must reinstall the code registration etc. How can I use my single license on my desktop and laptop?

A: The matter is that while it is allowed to install XTools Pro on your Desktop and Laptop applying same single license, it is not allowed to use same single license simultaneously on two machines. If your Desktop and Laptop are connected to one local network and ArcMap with the registered XTools Pro copy is open on both machines, then XTools Pro detects that the same single license key is used on two machines and gets unregistered.
When it is said that it is allowed to apply same single license on Desktop and Laptop that means you may wish to use XTools Pro on your Laptop out of the office (at home, in the field etc.).
So, as for now you can register your XTools Pro once again and then avoid using XTools Pro on Desktop and Laptop simultaneously.


Q: I wish to buy a third seat of XTools Pro. Do I have to pay the single-seat price, or can I get the multiple-seat price, since I have already purchased two?

A: You can get a volume discount only when you purchase two or more licenses at once.


Q: I am going to download the new XTools Pro version but I have installed the previous one. Should I uninstall the old one first? If so, how can I uninstall it?

A: Yes, we recommend first to uninstall the previous version and then install the newer XTools Pro version. You can uninstall XTools Pro from the Add or Remove Programs menu (or Programs and Features), available from the Control panel.


Q: I would prefer to purchase XTools Pro application on CD. Is it possible?

A: XTools Pro is provided as ESD, there is no option to purchase XTools Pro on a CD.


Q: Registration key not working, what should I do?

A: From our experience, in most cases there are two common reasons for that:
- The XTools Pro version installed on your machine and your XTools Pro license key version do not match. In this case install the required XTools Pro version or consider upgrading your license key.
- You are entering registration information incorrectly. Enter the key carefully as it is given in the email from us, it is recommended to copy/paste them to avoid typos.


Q: Does Data East work with Purchase orders?

A: The "Purchase order" option is available with BlueSnap (formerly Plimus), a US based payment provider that we work with. Follow the corresponding link from the Purchase section at the XTools Pro site and choose the "Purchase order" as a method of payment. Note, the license keys are provided after we receive the payment.


Q: Do you have Concurrent Licensing (similar to ESRI's License Manager)?

A: No, by the moment we do not have such licensing for XTools Pro.


Q: I would like to know if the new XTools Pro version is compatible with Windows 7 32-bit and Windows 7 64-bit machines?

A: Yes, all recent XTools Pro versions are compatible with Windows 7 and 8, both 32 and 64-bit machines. At that, there is one possible installation issue. The issue and the workaround are discussed on this ESRI's forum:
http://forums.esri.com/Thread.asp?c=93&f=1148&t=287391


Q: I have installed XTools Pro and have had the 14 days trial period expired. Now I have the option of registering for free tools via a registration form. However when I try to press 'Registration form for free tools' button to initiate this form, nothing happens. How do I register to continue to use the free tools?

A: The link to free registration is also available from the XTools Pro About dialog or you can use the direct link:
http://licensing.dataeast.com/XToolsPro/


Q: What Setup installer is used in XTools Pro? Is there any way to automate the installation silently?

A: All recent XTools Pro versions are provided as Windows Installer MSI packages, you can find all available keys and switches for automated installation here:
http://www.dataeast.com/en/helpfiles/XToolsPro_100_installation.pdf


Q: I applied for a free license but I keep getting an error message that I do not have the necessary license to use the tool (when I try from the ArcToolbox). Any idea what the problem is?

A: The XTools Pro geoprocessing functions from the toolbox are all paid features and are unavailable with the free license.


Q: I am curious to know what tools are unavailable with the free license key beyond the trial period?

A: You can refer to the XTools Pro Help for the list of these tools, see Appendix: XTools Pro Shareware Features. All the other tools and features will be available for you with the free license key.


Q: At the XTools Pro site I found an upgrade option from version 8 to version 10. I have version 9. What is the option to upgrade from version 9 to version 10 or do I now have to use the annual maintenance option?

A: Since version 9.x upgrading between major versions is replaced with annual maintenance, valid one year from the purchase date. Valid maintenance is now a way to have access to all newer versions and updates, no matter major or minor. Technical support is equally included. Missed maintenance is a subject to purchasing a new license.

You can check the expiration date of your XTools Pro license and purchase Annual maintenance for additional period at the following link: http://vc.dataeast.ru/maintenancePayment/en/


Q: Did we pay maintenance when we upgraded to 9.x? Are will eligible to upgrade to the new version?

A: Yes, when you upgraded to 9.x an annual maintenance was included. XTools Pro 9.x users with active maintenance may re-activate their keys with the latest version of XTools Pro.


Q: How do I know if I am able to download the latest update to XTools Pro?

A: You can check the expiration date of your XTools Pro 9.x license at the following link: http://vc.dataeast.ru/maintenancePayment/en/
XTools Pro 9.x users with active maintenance may re-activate their keys with the latest XTools Pro version.


Q: I am trying to register the free XTools Pro Tools, however, there is no "Multiline license code.." option available after clicking the Register button within About XTools Pro menu.

A: The Multiline license code option is only available and applicable to XTools Pro 10.x versions. Please download and install the most recent XTools Pro version.


Q: Do you have an online users manual?

A: Please refer to our website to download XTools Pro Help file or view XTools Pro exercise book to learn about its tools and features in more detail:http://www.dataeast.com/en/XTools_Support.asp


Q: I recently got a new computer and need help reinstalling XTools Pro.

A: Remove the program from your old computer, install on your new one and register with your license key.


Q: I have received a multiline activation code for the free tools, but I get the error "unable to find installed products for this license". Any idea why this might be happening?

A: This error means that XTools Pro version installed on your computer does not match version of the license you are trying to apply. Please download and install XTools Pro version that corresponds with the version of your license.

For any other questions not covered in this FAQ
please contact us directly at: xtoolspro@dataeast.com


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