Q: I know that Esri has released the new ArcGIS 10.1. Will the current version of XTools work with ArcGIS 10.1?
A: Yes, XTools Pro is compatible and can be used with the new ArcGIS 10.1 starting with the current XTools Pro 8.2 version. Previous ArcGIS 9.2 and 9.3.x versions remain supported.
Q: When I try to use the tools or register XTools Pro, all of the menu options are greyed out and I can't select "About XTools Pro".
A: Most probably you just need to activate the extension (otherwise all menus and icons are grayed out). To do that manually, in ArcMap go to the menu Customize (or menu Tools in ArcGIS 9.x), and select the Extensions menu item. Then select XTools Pro in the list of the available extensions. This will enable all the tools and menu items.
Q: I tried to register for the free version of XTools Pro with the free license key below but I get the following error message: "Invalid license key or wrong license version".
A: Please make sure that you have the most recent XTools Pro version installed, since free license keys are generated only for the current version of the product. They are not compatible with the earlier versions.
Q: Do you have a free downloadable version or do we have to pay per download for the XTools Pro version?
A: XTools Pro is a shareware extension to ArcGIS Desktop. You can download it for FREE from Data East or XTools Pro sites.
Q: What do I do if I find a bug in XTools Pro?
A: Please send any bugs you find to firstname.lastname@example.org and describe the problem as you can, providing us with as many details as possible. Do not forget to mention your XTools Pro and ArcGIS versions (and service packs, if any).
Q: I would like to purchase XTools Pro license off-line. Is it possible that you send a bill to our company, so that we can pay the bill and you send us the license code by e-mail?
A: Yes, we can send you an invoice in this case. Besides, you can purchase XTools Pro through Plimus, the US based payment processor supporting many additional payment options other than credit cards: Wire Transfer, Phone, Fax, Mail/Check/Money Order, and Purchase Order.
Please refer to the Purchase section at this site for more details: http://www.xtoolspro.com/purchase.html
Q: What is the price of corporate license and does the price include future upgrades?
A: Corporate license allows you installing XTools Pro on any number of computers within the same organization and the same physical location. At the moment the price is $3500.00 but it may change later for the next versions. All the minor updates for registered users within one major version are free.
Q: Are there any discounts on XTools Pro provided for educational and/or academic institutions?
A: Each inquiry about the discounts for XTools Pro corporate license from educational and academic institutions is considered individually. To apply for a discount, please, fill and submit the following application form at our GIS store page:
We will certainly consider your request and contact you for further details of payment.
Note: these discounts are applicable only to corporate license, there are no academic discounts provided for single licenses.
Q: Can I use XTools Pro extension on my desktop and laptop without purchasing two licenses?
A: Yes, you may install XTools Pro on your desktop and laptop and apply one single license for both installations. Doing this, please, note that single XTools Pro license applies only to your exclusive use.
Q: I have downloaded and installed XTools Pro. The extension is available from the extensions list and I am able to manually check the box for XTools Pro. But nothing happens beyond that - no menu icon, no way to access functions of extension, and no tool appeared in ArcMap.
A: If XTools Pro toolbar is not added automatically in ArcMap after the installation and activation you can add it manually. For this go to the Tools menu and select Customize menu item. In the Customize window select XTools Pro from the list of Toolbars. Another way is to right-click on any ArcMap toolbar area and check the XTools Pro extension in the list of extensions.
In ArcGIS 10.x, go to the Customize menu, select Toolbars menu item and check the XTools Pro toolbar in the list of toolbars.
Q: Is there any way to get the Add XYZ Coordinates tool to return latitude and longitude?
A: Actually, if your data is in geographic coordinates (i.e. long/lat), XTools Pro "Add XYZ Coordinates" tool will return you longitude and latitude coordinates in degrees. Note, usually this will be decimal degrees, though there is an option for converting degrees to DMS (D° M' S.SS") or DDM (D° M.MM') format.
And if your data is projected you can anyway output latitude and longitude specifying the appropriate geographic coordinate system (refer to the XTools Pro Help for more details).
Q: Can you tell me more details about what projection the X, Y (eastings & northings) are outputted and the accuracy basis?
A: XTools Pro "Add X,Y,Z" tool outputs coordinates in the projection of your source data. Accuracy also depends on the data, i.e. coordinates are written as they are taken from the features. They are not rounded or modified anyhow. Besides, these new attribute fields with coordinates are created with the "Double" type so that there is enough space for the decimal part.
Q: With XTools Pro extension, I have not been able to calculate acreages for polygon features. Do I need to register and purchase to get this feature?
A: No. XTools Pro "Calculate ..." feature is free, and you do not need to register to use it. The problem can be related to the data. The matter is that you can calculate acreage only for projected data. If your data is in geographic coordinates (degrees), acreage option is disabled. Nevertheless, if you do not want to project your data but anyway need to calculate acreage - you can specify output projection, i.e. projection in which your acreage will be calculated. Data itself is not projected in this case, and specified projection is used only for acreage calculation.
Q: What formula XTools Pro uses to calculate acres? We have been finding some differences in total acres when comparing acres calculated by using (square meters/4046.85) formula and using XTools Pro.
A: The most possible reason of those differences is that in XTools Pro we use more precise factor:
Actually, there are 4046,8564224 square meters in one acre, as can be seen from:
Therefore, the difference will be greater for larger areas.
Q: I know I can use XTools to add points X,Y,Z. Can I use XTools to extract a list of X,Y,Z values from a polyline?
A: Yes, you can extract XYZ coordinates from polylines. Coordinates of FROM, TO or Central points of polylines can be extracted. Doing this you can add coordinates of only one point (FROM, TO or Central) at a time. So if you need to have coordinates of all these points added to the attribute table, repeat the operation each time changing the polyline point.
Q: I did something while customizing a nearby toolbar that must have accidentally affected my XTools Pro toolbar. I have lost the "XTools Pro" drop-down menu, and all of its contents, and I cannot get it back. All I see now on the toolbar are four buttons.
A: Perform following steps in ArcMap:
In case the XTools Pro toolbar is customized for a certain document, your should repeat this procedure with selecting this document instead of Normal.mxt (Step 5). Then your XTools Pro toolbar should be reset.
Q: I just downloaded the XTools Pro and installed it and nothing happened! The extension showed up on the menu, but I don't see any new tools. What do I need to do?
A: If you installed XTools Pro and are able to see it in the extensions list, then select XTools Pro - XTools Pro toolbar should appear in your ArcMap interface. Another option is to go to: Tools > Customize... > Toolbars In the toolbars list check in the XTools Pro (usually it is in the bottom of the list). Sometimes it may also happen that XTools Pro remains disabled (all the tools are "greyed" out). To activate the extension manually go to: Tools > Extensions... In the extensions list check in the box next to XTools Pro. In case all this does not work or anything remains unclear, please, do not hesitate to get back to us.
Q: The multiple summarization tool that was in Xtools 3.1 is not in XTools Pro. Will this tool be added? I used this tool all the time.
A: The multiple summarization tool from XTools 3.x for ArcGIS is now redesigned in XTools Pro and is available as "Aggregate Features/Records" tool (XTools Pro Table Operations).
Q: I have installed X-Tools on my Desktop and Laptop. But each time I start X-Tools on my Laptop I must reinstall the code registration etc. How can I use my single license on my desktop and laptop?
A: The matter is that while it is allowed to install XTools Pro on your Desktop and Laptop applying same single license, it is not allowed to use same single license simultaneously on two machines. If your Desktop and Laptop are connected and ArcMap with the registered XTools Pro copy is open on both machines, then XTools Pro detects that same single license is used on two machines and gets unregistered.
Q: I wish to buy a third seat of XTools Pro. Do I have to pay the single-seat price, or can I get the multiple-seat price, since I have already purchased two?
A: You can get a volume discount only when you purchase two or more licenses at once.
Q: I am going to download the new XTools Pro version but I have installed the previous one. Should I uninstall the old one first? If so, how can I uninstall it?
A: Yes, you should first uninstall the previous version and then install the new XTools Pro version. You can uninstall XTools Pro from the "Add or Remove Programs" menu, available from the Control panel. Yes, we recommend first to uninstall the previous version and then install the newer XTools Pro version. You can uninstall XTools Pro from the Add or Remove Programs menu (or Programs and Features), available from the Control panel.
Q: I would prefer to purchase XTools Pro application on CD. Is it possible?
A: XTools Pro is provided as ESD, there is no option to purchase XTools Pro on a CD.
Q: Registration key not working, what should I do?
A: From our experience, in most cases there are two common reasons for that:
Q: Does Data East work with Purchase orders?
A: The "Purchase order" option is available with Plimus, the US based payment provider that we work with. Follow the corresponding link from the Purchase section at the XTools Pro site and choose the "Purchase order" as a method of payment. Note, the license keys are provided after we receive the payment.
Q: Do you have Concurrent Licensing (similar to ESRI's License Manager)?
A: No, by the moment we do not have such licensing for XTools Pro.
Q: I would like to know if the new XTools Pro version is compatible with Windows 7 32-bit and Windows 7 64-bit machines?
A: Yes, all recent XTools Pro versions are compatible with Windows 7, both 32 and 64-bit machines. At that, there is one possible installation issue. The issue and the workaround are discussed on this ESRI's forum:
Q: Is the latest version of XTools Pro compatible with 64-bit Vista machines?
A: Yes, the latest XTools Pro version is compatible with Vista 64-bit machines, although XTools Pro is a native 32-bit application.
Q: I have installed XTools Pro and have had the 14 days trial period expired. Now I have the option of registering for free tools via a registration form. However when I try to press 'Registration form for free tools' button to initiate this form, nothing happens. How do I register to continue to use the free tools?
Q: What Setup installer is used in XTools Pro? Is there any way to automate the installation silently?
A: The Inno Setup installer is used in the latest XTools Pro versions. Here you can find all supported keys and switches:
Q: I applied for a free license but I keep getting an error message that I do not have the necessary license to use the tool (when I try from the ArcToolbox). Any idea what the problem is?
A: The XTools Pro geoprocessing functions from the toolbox are all paid features and are unavailable with the free license.
Q: I am curious to know what tools are unavailable with the free license key beyond the trial period?
A: You can refer to the XTools Pro Help for the list of these tools, see Appendix: XTools Pro Shareware Features. All the other tools and features will be available for you with the free license key.
For any other questions not covered in this FAQ
please contact us directly at: email@example.com
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